Ordering

Customers can purchase our products through the official online shopping platform and a selection of authorized retail partners. Availability may differ depending on the country or region, and certain collections or product categories may only be offered through specific sales channels. To ensure a reliable shopping experience, we recommend purchasing directly from our official store or from retailers recognized as authorized sellers. Customers who prefer to shop in person can visit participating department store locations where selected products may be available. The range of merchandise, sizes, and colors can vary between stores and online platforms.

For information about physical retail locations, customers can consult the available store directory or contact our support team for guidance. Signing up for email updates is another convenient way to hear about upcoming collections, newly available products, inventory updates, and other shopping announcements. Subscribing helps customers stay informed when new merchandise becomes available, although receiving an announcement does not guarantee that a particular item or size will remain in stock.

Order preparation begins after checkout, once payment authorization and product availability have been reviewed. Most purchases are processed in the order they are received, but preparation schedules may change during busy shopping periods, promotional events, or unexpected operational disruptions. Weather conditions and carrier interruptions can also affect the time required to prepare and deliver an order. During these periods, customers may need to allow additional time before receiving their shipment.

Orders submitted during the regular business week generally require approximately three to four business days for processing and dispatch. Purchases placed toward the end of the week or during the weekend typically enter the processing queue on the following Monday, with shipment expected within the next three to four business days. These timeframes are estimates rather than guaranteed delivery dates. Certain products may require additional preparation time, and any special handling or extended processing information should be reviewed on the relevant product page or in the shopping cart before completing checkout.

Processing is dependent on both inventory availability and successful payment approval. During periods of high demand, stock levels may change before an order is fully prepared. Although an item may appear available when initially selected, inventory can become limited while an order is being processed. If an availability issue affects a purchase, customers may receive an update explaining the situation.

Some products may be offered for advance purchase before they are ready to ship. These items will display an estimated dispatch date on the product information page. Customers should review this date before placing an order, as the shipment will be arranged according to the stated availability schedule. Payment for advance purchases is collected when the order is submitted rather than when the product is eventually dispatched.

If a customer decides not to proceed with an advance purchase before its expected shipping date, a cancellation request may be submitted to customer support. Approval will depend on the order’s current status and the applicable cancellation conditions. When an order includes both immediately available merchandise and products awaiting a future release, the entire purchase will generally be held until all items are ready. Separate dispatches are not available for these combined orders. Customers who would like available products to arrive sooner should place separate purchases for ready-to-ship merchandise and advance-order items.

Customers shopping from outside the domestic market should review the international purchasing information applicable to their destination. Available products, delivery services, payment methods, import requirements, and other conditions may differ between countries. International orders may also be subject to customs procedures, local taxes, duties, or other charges determined by the destination. Reviewing the regional shopping information before checkout can help customers understand the requirements that may apply to their purchase.

After an order has been dispatched, a shipment confirmation email will be sent with the relevant tracking details. This information allows customers to follow the package through the carrier’s delivery network. Purchases containing multiple products may be fulfilled in separate parcels, so customers could receive several dispatch notifications for a single order. Each notification will contain the tracking information associated with the shipment it describes. Delivery dates may differ when products are sent from separate fulfillment locations or become available at different times.

Applicable taxes are calculated according to the laws and regulations governing the destination entered during checkout. Where tax collection is legally required, the relevant amount will be included in the order total before payment is completed. The tax figure shown during checkout is an estimate based on the information available at that time. The final amount may vary because tax rates and requirements can depend on the shipment’s origin, destination, product classification, and other local rules. Customers should review the final checkout summary before confirming their purchase.

Several payment methods may be available, depending on the customer’s location and the options supported at checkout. Major credit and debit card networks may be accepted, including Visa, Mastercard, American Express, and Discover. For standard purchases, the payment may be collected when the order is dispatched, subject to the payment provider’s authorization procedures. Advance purchases are treated differently, with the full amount generally collected when the order is placed.

Customers who prefer to use a digital wallet may be able to select PayPal during checkout. After choosing this method, they will be directed to the payment provider to sign in, review the transaction, and authorize payment. Once the payment process has been completed, they will return to the shopping platform to view the order confirmation.

Installment payment services may also be offered in eligible regions. Customers selecting an available pay-over-time option will be directed to the relevant provider to review eligibility, register or sign in, and enter the required payment information. The installment provider manages its own approval decisions, payment schedule, and account requirements. Customers should read those terms carefully before confirming a transaction. If a refund is issued as store credit while an installment plan remains active, the original payment agreement may continue to require scheduled payments until the outstanding balance is settled. Customers should contact the payment provider if they need clarification about their repayment obligations.

Once checkout has been completed, an order generally enters processing immediately. For this reason, we are usually unable to add products, remove items, change quantities, or otherwise revise an existing purchase. Customers who want to buy an additional product should submit a separate order. Please check the selected merchandise, size, color, quantity, delivery information, and payment details carefully before confirming the purchase.

Cancellation requests are also subject to processing limitations. In most cases, an order cannot be stopped once preparation has begun. During periods of particularly high demand, an order may occasionally be canceled if the selected merchandise becomes unavailable before fulfillment is complete. When a cancellation is confirmed, the payment associated with the affected order will be refunded automatically through the applicable payment process. Customers may then choose to submit a new purchase if the item becomes available again or register for an inventory notification where that service is offered.

For security and fraud-prevention purposes, some transactions may undergo additional verification. If an order is canceled following a security review, customers should contact our support team for further information. We may request relevant order details to help review the situation, but customers should never send passwords or complete payment-card information by email.

Delivery addresses must be entered accurately when an order is placed. Once the purchase has been submitted, the shipping destination generally cannot be changed through our order system. Packages will be prepared for delivery using the address provided during checkout. Customers should therefore verify the recipient’s name, street address, apartment or unit number, city, state, postal code, and country before completing payment. If an address is incorrect, please contact customer support as soon as possible, although changes cannot be guaranteed after processing has started.

For questions about shopping locations, order preparation, advance purchases, payment methods, tracking, cancellations, or delivery details, our customer care team can be reached at [email protected]. Please include your order reference when contacting us about an existing purchase and describe the assistance you need. We will review your inquiry and provide guidance based on the applicable order status and regional policies.

Add clear section headingsShorten repetitive policy explanations