Return Center

We want every customer to feel confident when making a purchase, which is why we provide a return period for eligible merchandise. Customers may request a refund or choose store credit within 30 days of placing their order. Please keep in mind that products identified as final sale are excluded from the return program and cannot be sent back for a refund or credit.

To qualify for a return, merchandise must be in its original condition. Items should be completely unworn, unwashed, and free from signs of use, with all original tags and required protective liners still attached. Products that have been altered, damaged after delivery, or returned without the necessary original components may not meet the return requirements. If an item does not have a removable tag, please retain its original packaging and include it when sending the merchandise back. Keeping products in their original condition helps us complete inspections and process eligible returns more efficiently.

A valid proof of purchase is required when requesting a return. Customers should have their order confirmation, digital receipt, or other accepted purchase information available before beginning the process. Return requests must be submitted within the permitted period, and merchandise must satisfy the applicable condition requirements. Please review the return instructions carefully before sending anything back to avoid unnecessary delays.

For domestic purchases, a return shipping charge of $6.00 generally applies when merchandise is sent back for a refund. Customers who select store credit instead of a refund will have this return shipping charge waived. This gives customers the flexibility to choose the option that best suits their needs. Eligible members of participating rewards programs may also have access to additional return benefits, depending on the applicable membership terms and regional availability.

Refunds are normally sent to the original payment method used for the purchase, including eligible prepaid payment cards. Customers may alternatively select store credit where this option is available. When merchandise is returned as a gift, the refund will generally be provided as store credit rather than being sent to the original purchaser’s payment method. Please allow the necessary processing time for the returned merchandise to be received, reviewed, and approved before the refund or credit is issued.

Online purchases may be eligible for several return methods. Customers can arrange a return by mail, visit a participating drop-off location, or bring eligible merchandise to an approved physical retail location. The available methods may depend on the type of purchase and the location where the return is being made. Original shipping charges paid when placing the order are not refundable, even when the merchandise is successfully returned.

For customers who prefer a convenient drop-off option, participating return locations may offer a service that does not require a shipping box or a printed label. To begin, access the online return process and identify the products you wish to send back. Select the applicable reason for returning each item and follow the instructions provided. Once the return request has been submitted, a confirmation message and digital code may be sent to your email address. Take this code to an eligible return location and present it to the staff member handling your parcel. The drop-off process is designed to be quick and straightforward, without requiring customers to prepare a shipping box or print paperwork at home.

Customers returning merchandise purchased from an outlet location should pay particular attention to the applicable store restrictions. Outlet merchandise may only be returned through an approved outlet location or through the designated online return channel. Products purchased from regular retail locations or through the online store cannot be returned to outlet stores. These distinctions help ensure that each purchase is handled through the correct return system.

Merchandise originally purchased at a physical store may also qualify for an online return or an in-person return at an eligible store. To complete the process online, customers must have provided an email address when purchasing the merchandise. This information allows the purchase to be connected to a digital receipt or an existing customer account. If no email address or other digital purchase identifier was supplied at checkout, the merchandise must be taken back to a physical store for return assistance. Customers should bring their proof of purchase whenever possible.

Returns from separate purchases must be submitted individually. Combining merchandise from different orders into one return shipment is not permitted. Please follow the return instructions associated with each original purchase to ensure that every item can be identified and processed correctly. Sending multiple orders together may prevent the returned products from being matched with the correct transaction and could delay the review.

Customers with APO or FPO military addresses should be aware that prepaid return labels cannot currently be generated for these destinations. Alternative arrangements may therefore be necessary. Please contact customer support before sending merchandise back so that the available options can be explained. Do not send a package without confirming the appropriate return procedure.

Seasonal return extensions may occasionally apply to purchases made during designated promotional or holiday periods. Under the extended schedule provided for eligible orders placed between October 29 and December 31, 2026, customers may submit qualifying returns through February 1, 2027. This extended period does not cover merchandise identified as final sale or excluded collaboration products. All other eligibility requirements, including product condition and proof of purchase, continue to apply.

Please remember that receiving a return request does not automatically guarantee approval. Each item must meet the relevant conditions, and the selected return method must be permitted for that purchase. Customers should avoid wearing, washing, removing tags from, or otherwise altering merchandise they intend to return. Carefully packaging the products and following the instructions provided can help prevent complications during transit and inspection.

If you have questions about eligibility, return shipping charges, refund timing, store credit, or the correct way to send merchandise back, please contact our customer care team at [email protected]. Include your order reference and a brief explanation of your request so that we can review the relevant details. Our team will help clarify the applicable requirements and guide you through the return process.